Information We Collect

At Garden Zen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Personal Information

We may collect the following types of personal information when you interact with our services:

• Contact information including name, email address, phone number, and mailing address
• Billing and shipping addresses for order processing and delivery
• Order history, purchase preferences, and transaction details
• Communication preferences and subscription settings
• Feedback, reviews, survey responses, and customer service interactions
• Account credentials and security information for registered users
• Demographic information such as age range and gardening experience level
• Payment information processed securely through third-party payment processors

Automatically Collected Information

When you visit our website, we automatically collect certain technical information to improve your browsing experience:

• IP address, browser type and version, and operating system information
• Device information including screen resolution, device type, and unique device identifiers
• Website usage data including pages visited, time spent on pages, and click patterns
• Referring website information and search terms used to find our site
• Geographic location data based on IP address for regional content customization
• Cookie and similar tracking technology data for functionality and analytics
• Error logs and performance data to maintain and improve our services

Information from Third Parties

We may receive information about you from third-party sources to enhance our services:

• Social media platforms when you interact with our content or use social login features
• Marketing partners and affiliate networks for promotional activities
• Public databases and data aggregators for address verification and fraud prevention
• Analytics providers for website performance and user behavior insights

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in specific circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and serving you better:

• Payment processors for secure transaction handling and fraud prevention
• Shipping and logistics companies for order fulfillment and delivery services
• Email marketing platforms for newsletter distribution and communication management
• Website hosting providers and content delivery networks for site operation
• Customer support platforms and help desk software providers
• Analytics services for website performance monitoring and user behavior analysis
• Cloud storage providers for secure data backup and system reliability
• Marketing agencies and advertising platforms for promotional activities

Legal Requirements and Protection

We may disclose your information when required by law or to protect legitimate interests:

• Legal processes including court orders, subpoenas, and government requests
• Law enforcement investigations and regulatory compliance requirements
• Protection of our rights, property, and intellectual property
• Safety concerns for users, employees, or the general public
• Investigation and prevention of fraud, security breaches, or illegal activities
• Enforcement of our terms of service and other contractual agreements

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Consent-Based Sharing

We may share your information with third parties when you have given us explicit consent to do so, such as participating in joint promotions or connecting with social media platforms.

Your Rights and Choices

You have important rights regarding your personal information, and we provide multiple ways to exercise these rights:

Access and Correction Rights

• Request access to all personal information we hold about you
• Update or correct inaccurate or incomplete personal information
• Download a copy of your data in a portable format
• Request information about how your data is processed and shared
• Verify the accuracy and completeness of your personal information

Deletion and Restriction Rights

• Request deletion of your personal data when no longer necessary
• Object to certain types of data processing activities
• Restrict processing of your information under specific circumstances
• Withdraw consent for data processing where consent is the legal basis
• Request anonymization of your data where deletion is not possible

Communication Preferences

• Opt-out of marketing communications through unsubscribe links or account settings
• Update your communication preferences for different types of content
• Choose your preferred communication channels (email, phone, mail)
• Set frequency preferences for newsletters and promotional content

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require identity verification to protect your privacy.