Garden Zen

Terms of Service

Last updated: August 7, 2024

Agreement to Terms

Welcome to Garden Zen. These Terms of Service ("Terms") constitute a legally binding agreement between you and Garden Zen regarding your use of our website, products, and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Acceptance and Modifications

By using Garden Zen's website and services, you confirm that you are at least 18 years old or have parental consent, and you have the legal capacity to enter into this agreement. These Terms apply to all visitors, users, customers, and others who access or use our services.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated through prominent notices on our website or via email to registered users. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

Definitions and Interpretation

Throughout these Terms, "we," "us," and "our" refer to Garden Zen, while "you" and "your" refer to the user or customer. "Services" encompasses our website, products, content, customer support, and all related offerings. "Content" includes all text, images, videos, software, and other materials available through our services.

Use of Our Services

Permitted Use and License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial purposes in accordance with these Terms. You may:

  • Browse our website and view product information for personal use
  • Create an account to access enhanced features and track orders
  • Purchase products and services offered through our platform
  • Access and download digital content provided with your purchases
  • Participate in community forums and discussions in a respectful manner
  • Contact customer support for assistance with products and services
  • Share our content on social media with proper attribution

Prohibited Activities and Restrictions

To maintain a safe and positive environment for all users, you agree not to engage in any of the following prohibited activities:

  • Violating any applicable local, national, or international laws or regulations
  • Infringing on intellectual property rights of Garden Zen or third parties
  • Transmitting viruses, malware, or other harmful computer code
  • Attempting to gain unauthorized access to our systems, servers, or networks
  • Interfering with or disrupting the proper functioning of our services
  • Using our services for fraudulent, deceptive, or misleading purposes
  • Harvesting or collecting user information without explicit consent
  • Impersonating other individuals or entities
  • Posting offensive, defamatory, or inappropriate content
  • Engaging in spam, unsolicited advertising, or promotional activities
  • Reverse engineering, decompiling, or attempting to extract source code

Account Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any security breaches.

Products, Orders, and Pricing

Product Information and Availability

We strive to provide accurate and up-to-date product descriptions, specifications, images, and pricing information. However, we cannot guarantee complete accuracy due to the dynamic nature of our inventory and occasional technical limitations:

  • Product colors and appearance may vary due to monitor settings and lighting conditions
  • We reserve the right to correct errors in product information, descriptions, and pricing
  • Product availability is subject to change without prior notice
  • Seasonal items may have limited availability periods
  • Living plants may vary in size and appearance due to natural growth patterns
  • We may discontinue products or modify specifications as needed

Order Processing and Acceptance

All orders placed through our website are subject to acceptance by Garden Zen. We reserve the right to:

  • Refuse, cancel, or limit orders at our sole discretion
  • Limit quantities on any product or service to prevent abuse
  • Verify customer information and payment details before processing orders
  • Cancel orders due to pricing errors, product unavailability, or fraud concerns
  • Require additional verification for large or unusual orders
  • Modify or cancel orders that violate these Terms
  • Refuse service to customers who have violated our policies

Pricing and Payment Terms

  • All prices are displayed in Japanese Yen (¥) unless otherwise specified
  • Payment is required in full at the time of order placement
  • We accept various payment methods as indicated during checkout
  • Additional fees may apply for expedited shipping, special handling, or international delivery
  • Prices are subject to change without prior notification
  • Tax calculations are based on applicable local and national rates
  • Currency conversion rates for international orders are determined at time of processing

Shipping, Delivery, and Returns

Shipping Policies and Procedures

  • We ship to addresses within Japan and select international locations as specified
  • Shipping costs and estimated delivery times vary by destination, package size, and shipping method
  • Risk of loss and title for products pass to you upon delivery to the specified address
  • We are not responsible for delays caused by shipping carriers, customs, or weather conditions
  • Special handling requirements for living plants may affect shipping options and costs
  • International shipments may be subject to customs duties and import taxes
  • Delivery attempts and procedures follow our shipping partner's standard practices
  • Address accuracy is your responsibility; incorrect addresses may result in additional fees

Return and Refund Policy

  • Returns must be initiated within 30 days of delivery for most products
  • Items must be in original, unused condition with all packaging and documentation
  • Living plants and perishable items may have specific return restrictions or shorter return windows
  • Custom or personalized items are generally not eligible for return unless defective
  • Return shipping costs may be the responsibility of the customer unless the return is due to our error
  • Refunds will be processed to the original payment method within 7-10 business days after receipt
  • Partial refunds may apply for items returned in less than perfect condition
  • Digital products and downloadable content are generally not returnable after access is granted

Intellectual Property Rights

Our Proprietary Content

All content available through our services, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the exclusive property of Garden Zen or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website content for personal, non-commercial purposes, subject to these Terms. This license does not permit you to:

  • Reproduce, distribute, or publicly display our content without permission
  • Create derivative works based on our proprietary materials
  • Use our trademarks, logos, or brand elements without authorization
  • Remove or alter copyright notices or proprietary markings

User-Generated Content

By submitting content to our website (including reviews, comments, photos, or forum posts), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, reproduce, and display such content in connection with our services and marketing activities.

Trademark Information

Garden Zen, our logo, and related marks are trademarks of our company. Other trademarks, service marks, and trade names appearing on our website are the property of their respective owners.

Disclaimers and Limitations of Liability

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Accuracy, completeness, or reliability of content
  • Uninterrupted or error-free operation of our services
  • Security of data transmission or storage

Limitation of Liability

To the maximum extent permitted by applicable law, Garden Zen and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Personal injury or property damage
  • Third-party claims or actions
  • Service interruptions or technical failures

Gardening and Wellness Advice

The gardening techniques, plant care instructions, and wellness information provided through our services are for educational and informational purposes only. Results may vary based on individual circumstances, environmental factors, and proper application of techniques. This information should not replace professional horticultural or medical advice.

Living Plant Disclaimers

Living plants are natural products subject to various factors beyond our control. We cannot guarantee plant survival, growth rates, or specific outcomes. Proper care, suitable environmental conditions, and individual plant characteristics all affect plant health and development.

Indemnification and Legal Compliance

User Indemnification

You agree to indemnify, defend, and hold harmless Garden Zen and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to:

  • Your use or misuse of our services
  • Your violation of these Terms or applicable laws
  • Your infringement of third-party rights
  • Content you submit or transmit through our services

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Yokohama, Japan.

Dispute Resolution

We encourage resolving disputes through direct communication. If informal resolution is not possible, disputes may be subject to binding arbitration or court proceedings as determined by applicable law and the nature of the dispute.

Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Garden Zen.

Contact Information

For questions about these Terms of Service or to report violations, please contact us:

  • Email: info@crowronipero.com
  • Phone: +81-45-782-9361
  • Address: 〒231‑0836 神奈川県横浜市中区根岸町4丁目